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SERVICE
Proud to offer excellent service & support
We are committed to supporting our clients though excellent customer service.
Dedicated to keeping your instruments performing at their best, so you can focus on the project
Service Contracts & Emergency Visits
Service support that keeps your instrument working
When your instrument needs attention, you need experienced support that gets you back to reliable analysis with minimal disruption. Sercon provides specialist service and technical support throughout the life of your instrument — from routine preventative maintenance to urgent fault diagnosis and on-site repair.
Prevent problems before they affect your work
An annual service helps identify potential issues before they become unexpected failures. Our experienced engineers inspect and maintain your instrument, helping to protect performance, reliability and uptime.
Your service visit is also an opportunity to review your analytical requirements with our team and identify any changes, upgrades or improvements that could benefit your laboratory.
Rapid support when you have a problem
If an unexpected issue occurs, Sercon engineers can provide rapid technical support to diagnose the problem and determine the most effective solution.
For many issues, our team can provide immediate assistance remotely by telephone, email or secure remote access. Where an issue requires physical intervention, our specialist engineers can attend your site to diagnose and resolve the problem.
Our objective is simple: resolve the issue as quickly as possible and minimise disruption to your laboratory.
Extend the life and capability of your instrument
If your instrument is becoming difficult to maintain, no longer meets your analytical requirements, or simply needs to deliver reliable performance for many more years, Sercon can provide a cost-effective alternative to replacement.
Our upgrade and refurbishment services can renew key components such as electronics, pumping systems and ion optics, bringing older systems back to a high standard of performance and extending their useful operating life.
This can be particularly valuable when budgets are constrained or when your existing instrument remains well suited to your analytical requirements.
Service Contracts
A Sercon service contract gives you ongoing access to specialist support and additional benefits designed to reduce the cost and disruption associated with maintaining your instrument.
Service contract holders receive:
- Unlimited remote technical support by telephone and email
- Free remote dial-in support for faster fault diagnosis and assistance
- Discounted consumables and spare parts throughout the contract period
- Preventative annual servicing to help maintain instrument performance and reliability
With a Sercon service contract, you have a specialist team available to help prevent problems, resolve issues quickly and keep your instrument delivering reliable results.
Talk to our team about a service contract to support your instruments – email service@sercongroup.com.
Upgrades, System Refurbishments & Training
To ensure that all Sercon instruments remain fully operational and productive, we offer a range of upgrades and system refurbishments. All systems can benefit from electronics upgrades, pumping system renewal and ion optics refurbishments. This means that all systems can be brought up to the latest technology and allows customers with less funding to continue their research.
Our team also provide bespoke training for every instrument at the point of installation as well as when staffing or analysis techniques require more knowledge or refresher training.
Our Engineering Team
Interested in joining the Sercon Engineering team? Find out more about what it takes here.
Simon Moseley
Operations Manager
Henry Cooke
Service Engineer
Dave Harris
Senior Field Service & Installation Engineer
Aoife Davies Livingston
Systems Engineer
Rob Kameny
Service Engineer
Tom Iordanidis
Service Engineer
Installation, Service and Training News
Baton Rouge Mass Spectrometer Installation
Baton Rouge Mass Spectrometer Installation The Wetland Biogeochemistry Analytical Services, part of the Department of Oceanography and Coastal Sciences at Louisiana State University in Baton Rouge, has just taken delivery of a suite of Sercon instruments. The HS2022...
Training at Sercon’s Crewe HQ
Training at Sercon's Crewe HQ Sercon’s Engineering and Service team regularly welcome customers and international sales agents to our Head Office manufacturing and testing site in Crewe. Last month, Service Engineer Henry Cooke welcomed Han, Sun Wei and Biqi from...
Installation at the University of Vienna
Installation at the University of Vienna June saw Systems Engineer Tom Iordanidis at the University of Vienna, undertaking an Integra2 system installation together with training in the system and its software for Katerina Douka from the Department of Evolutionary...
Institute of Molecular Biology, Academia Sinica, Taipei in Taiwan
Service and maintenance visit to the Institute of Molecular Biology, Academia Sinica, Taipei in Taiwan Thomas Iordanidis, one of our team of systems engineers, is just back from a service and maintenance visit to the Institute of Molecular Biology, Academia Sinica,...
A Visit from our Japanese Agent
A Visit from our Japanese Agent We thoroughly enjoyed a visit from Sercon’s international sales agent in Japan, Takashi Oono from Taiyo Nippon Sanso Corporation. This was Takashi’s first visit to our current HQ in Crewe, and our engineering teams equipped him and,...
Hamburg University of Applied Science Upgrade
Hamburg University of Applied Science, Upgrade Early in December, Service Engineer Rob Kameny visited the Heinrich Blasius Institute at the University of Applied Science in Hamburg to upgrade the electronics and the pumps assembly on a Hydra 2020 and HP5890 GC. Dr....
Integra2 Install, Oxford University
Integra2 Install, Oxford University Sercon Engineer Thomas Iordanidis has recently completed the installation of an Integra2 IRMS for Oxford University’s research laboratory for archaeology & the history of art. Start up training was also provided to Peter...
Visit from Techcomp Service Engineers
Visit from Techcomp Service Engineers Two service engineers from Techcomp have spent the last two weeks in training at our Crewe headquarters. Yuchen Han and Wei Sun, both based in China, spent the fortnight learning from Henry Cooke and our engineering team how to...
University of Birmingham ABCA2 Installation
University of Birmingham Installation Systems Engineer Tom Iordanidis recently completed an ABCA2 with versa installation for Professor Gareth Wallis from the School of Sport, Exercise & Rehabilitation Sciences at Birmingham University. Tom spent five days on...
Remote Support Facilities
Remote Support Facilities As you’ll already know if you follow our page, Sercon has a team of service engineers who travel the world helping our global customer network maintain their instrumentation on a planned preventative maintenance basis. They are also called...
Installation visit to Greece
Installation visit to Greece Henry Cooke and Tom Iordanidis conducted a joint installation visit for Christina Papageorgopoulo at the Laboratory of Physical Anthropology, part of the Democritus University of Thrace in Komotini, Greece in May. The installation of the...
Service & Maintenance in Malaysia
Service & Maintenance in Malaysia The Food Quality Division of Jabatan Kimia Malaysia (JKM), led by Rahim Bin Ismail focus on Food Fraud. Henry Cooke, one of our Service engineers spent 5 days onsite earlier this year undertaking service and maintenance work on a...
Amherst Installation
Amherst Installation Service engineer Rob Kameny recently spent time at Amherst College, University of Massachusetts, to install a replacement Elemental Analyser and relocate a number of other instruments into the new Beneski Earth Sciences lab for Prof. David S....
Introducing Thomas Iordanidis
Thomas Iordanidis Thomas Iordanidis joined the Sercon Instruments team in February this year, from Key Forensics. Having spent two years working in the lab, he developed a fascination for the instrumentation, which led him to apply for a Service Engineer role at...
Southampton General Hospital
Southampton General Hospital Part of Southampton University, the labs at Southampton General Hospital, are home to an old ABCA-G service being used by Dr Paul Afolabi, which he thinks was installed in 2003. The instrument is currently being used to investigate the...
USEFUL DOWNLOADS
ABCA2 Electronics Upgrade
ABCA2 electronics, XYZ and pumping system upgrade flyer
ABCA2 Upgrade
ABCA2 Upgrade
Instrument Upgrade
Instrument Upgrade
Training
All of our users receive training as part of an installation programme. We can also provide further training on specific applications or tailoring your course to your analytical needs.
We do take the opportunity to welcome you to come to our training facility or we can work with you on site.
Service
At Sercon we pride ourselves on providing excellent customer service and support. We genuinely care about our customers and want to help you get the best performance from your instruments.
Visit our service area to find out how we can support you with service contracts, emergency visits, upgrades, system refurbishments and training.
You can log service and support calls online to help our engineers to provide solutions.