Service Contracts & Emergency Visits

Service support that keeps your instrument working

When your instrument needs attention, you need experienced support that gets you back to reliable analysis with minimal disruption. Sercon provides specialist service and technical support throughout the life of your instrument — from routine preventative maintenance to urgent fault diagnosis and on-site repair.

Prevent problems before they affect your work

An annual service helps identify potential issues before they become unexpected failures. Our experienced engineers inspect and maintain your instrument, helping to protect performance, reliability and uptime.

Your service visit is also an opportunity to review your analytical requirements with our team and identify any changes, upgrades or improvements that could benefit your laboratory.

Rapid support when you have a problem

If an unexpected issue occurs, Sercon engineers can provide rapid technical support to diagnose the problem and determine the most effective solution.

For many issues, our team can provide immediate assistance remotely by telephone, email or secure remote access. Where an issue requires physical intervention, our specialist engineers can attend your site to diagnose and resolve the problem.

Our objective is simple: resolve the issue as quickly as possible and minimise disruption to your laboratory.

Extend the life and capability of your instrument

If your instrument is becoming difficult to maintain, no longer meets your analytical requirements, or simply needs to deliver reliable performance for many more years, Sercon can provide a cost-effective alternative to replacement.

Our upgrade and refurbishment services can renew key components such as electronics, pumping systems and ion optics, bringing older systems back to a high standard of performance and extending their useful operating life.

This can be particularly valuable when budgets are constrained or when your existing instrument remains well suited to your analytical requirements.

Explore our upgrade and refurbishment services