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TRAINING

Expert product training comes as standard with every Sercon product

At Installation, Service and whenever you need it

Sercon Training

Get the knowledge and confidence to make the most of your Sercon instrument.

Expert product training is included as standard with every Sercon system. Our experienced engineers provide practical training tailored to your instrument, applications and laboratory requirements, helping your team get up and running confidently and make full use of the system’s capabilities.

Training that continues with your laboratory

Your training needs can change over time. New team members may join, your applications may expand, or you may want to make better use of capabilities that you are not currently using.

Sercon provides refresher and advanced training to help your team maintain and develop its expertise throughout the life of your instrument.

Training is available as part of our ongoing service and maintenance packages or as a standalone service, whether your instrument is newly installed or has been in your laboratory for many years.

Training designed around your needs

Choose the format that works best for your laboratory:

  • On-site training delivered by our experienced engineers
  • Remote training for convenient access to specialist support
  • One-to-one training focused on individual skills and applications
  • Team training to ensure everyone working with the instrument has the right knowledge and confidence

Whether you need to train a new member of staff, refresh existing knowledge or explore more of your instrument’s capabilities, Sercon can provide the right training for your laboratory.

Talk to our team about training designed around your instrument, applications and people.

Training at Sercon's Crewe HQ
ABCA2 Training Package

Sercon offers standard training packages for our ABCA2 users, where labs typically have a higher staff turnover. This can be delivered remotely or on-site, for one person or for a group. For more information, email service@sercongroup.com.

Installation, Service and Training News

Baton Rouge Mass Spectrometer Installation

Baton Rouge Mass Spectrometer Installation

Baton Rouge Mass Spectrometer Installation The Wetland Biogeochemistry Analytical Services, part of the Department of Oceanography and Coastal Sciences at Louisiana State University in Baton Rouge, has just taken delivery of a suite of Sercon instruments. The HS2022...

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Training at Sercon’s Crewe HQ

Training at Sercon’s Crewe HQ

Training at Sercon's Crewe HQ Sercon’s Engineering and Service team regularly welcome customers and international sales agents to our Head Office manufacturing and testing site in Crewe. Last month, Service Engineer Henry Cooke welcomed Han, Sun Wei and Biqi from...

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Installation at the University of Vienna

Installation at the University of Vienna

Installation at the University of Vienna June saw Systems Engineer Tom Iordanidis at the University of Vienna, undertaking an Integra2 system installation together with training in the system and its software for Katerina Douka from the Department of Evolutionary...

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A Visit from our Japanese Agent

A Visit from our Japanese Agent

A Visit from our Japanese Agent We thoroughly enjoyed a visit from Sercon’s international sales agent in Japan, Takashi Oono from Taiyo Nippon Sanso Corporation. This was Takashi’s first visit to our current HQ in Crewe, and our engineering teams equipped him and,...

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Hamburg University of Applied Science Upgrade

Hamburg University of Applied Science Upgrade

Hamburg University of Applied Science, Upgrade Early in December, Service Engineer Rob Kameny visited the Heinrich Blasius Institute at the University of Applied Science in Hamburg to upgrade the electronics and the pumps assembly on a Hydra 2020 and HP5890 GC. Dr....

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Integra2 Install, Oxford University

Integra2 Install, Oxford University

Integra2 Install, Oxford University Sercon Engineer Thomas Iordanidis has recently completed the installation of an Integra2 IRMS for Oxford University’s research laboratory for archaeology & the history of art. Start up training was also provided to Peter...

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Visit from Techcomp Service Engineers

Visit from Techcomp Service Engineers

Visit from Techcomp Service Engineers Two service engineers from Techcomp have spent the last two weeks in training at our Crewe headquarters. Yuchen Han and Wei Sun, both based in China, spent the fortnight learning from Henry Cooke and our engineering team how to...

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University of Birmingham ABCA2 Installation

University of Birmingham ABCA2 Installation

University of Birmingham Installation Systems Engineer Tom Iordanidis recently completed an ABCA2 with versa installation for Professor Gareth Wallis from the School of Sport, Exercise & Rehabilitation Sciences at Birmingham University. Tom spent five days on...

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Remote Support Facilities

Remote Support Facilities

Remote Support Facilities As you’ll already know if you follow our page, Sercon has a team of service engineers who travel the world helping our global customer network maintain their instrumentation on a planned preventative maintenance basis. They are also called...

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Installation visit to Greece

Installation visit to Greece

Installation visit to Greece Henry Cooke and Tom Iordanidis conducted a joint installation visit for Christina Papageorgopoulo at the Laboratory of Physical Anthropology, part of the Democritus University of Thrace in Komotini, Greece in May. The installation of the...

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Service & Maintenance in Malaysia

Service & Maintenance in Malaysia

Service & Maintenance in Malaysia The Food Quality Division of Jabatan Kimia Malaysia (JKM), led by Rahim Bin Ismail focus on Food Fraud. Henry Cooke, one of our Service engineers spent 5 days onsite earlier this year undertaking service and maintenance work on a...

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Amherst Installation

Amherst Installation

Amherst Installation Service engineer Rob Kameny recently spent time at Amherst College, University of Massachusetts, to install a replacement Elemental Analyser and relocate a number of other instruments into the new Beneski Earth Sciences lab for Prof. David S....

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Introducing Thomas Iordanidis

Introducing Thomas Iordanidis

Thomas Iordanidis Thomas Iordanidis joined the Sercon Instruments team in February this year, from Key Forensics. Having spent two years working in the lab, he developed a fascination for the instrumentation, which led him to apply for a Service Engineer role at...

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Southampton General Hospital

Southampton General Hospital

Southampton General Hospital Part of Southampton University, the labs at Southampton General Hospital, are home to an old ABCA-G service being used by Dr Paul Afolabi, which he thinks was installed in 2003. The instrument is currently being used to investigate the...

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USEFUL DOWNLOADS

ABCA2 Electronics Upgrade

ABCA2 electronics, XYZ and pumping system upgrade flyer

ABCA2 Upgrade

ABCA2 Upgrade

Instrument Upgrade

Instrument Upgrade

Training

All of our users receive training as part of an installation programme. We can also provide further training on specific applications or tailoring your course to your analytical needs.

We do take the opportunity to welcome you to come to our training facility or we can work with you on site.

Service

At Sercon we pride ourselves on providing excellent customer service and support. We genuinely care about our customers and want to help you get the best performance from your instruments.

Visit our service area to find out how we can support you with service contracts, emergency visits, upgrades, system refurbishments and training.

You can log service and support calls online to help our engineers to provide solutions.