Service Contracts & Emergency Visits

In order to ensure the best possible performance at all times we recommend an annual service of your instrument. This is also a period to ensure it continues to perform to expectations and to discuss any analytical needs you may have. In the unlikely event of an unscheduled issue arising, Sercon are able to provide rapid on-site response from our team of specialist, experienced engineers. For minor issues or advice, we can provide remote support via telephone and email.

At Sercon, we are committed to keeping your scientific research on the cutting edge. To ensure your Sercon instruments continue to deliver optimal performance and reliability, we offer comprehensive upgrade and refurbishment services. Our expert team can enhance your system with the latest electronics, renew your pumping systems, and refurbish ion optics, bringing your equipment up to modern technological standards.

Whether you’re working with limited funding or simply want to extend the life of your existing equipment, our upgrades provide a cost-effective solution that keeps your research moving forward without compromise.

Some of the added benefits for service contract holders are below:

• Unlimited remote support by phone and email
• Free remote dial-in support
• Discounted consumables for the period of the contract

Service contract holders automatically receive discounted spares and consumables during the period of their contract. This will guarantee product quality and competitive pricing for all your consumable requirements.