Engineering – particularly on the electrical side – has always been one of Installation and Service Manager Simon Moseley’s interests. He initially studied engineering at college before joining Sercon on an Advanced Apprenticeship in engineering and manufacturing.
A flair for science and engineering often go hand in hand with practicality and as Simon’s career has developed, he has discovered his strengths in the service side of the business. Fault finding, problem solving managing people and managing Sercon’s quality accreditations are the areas of the business he enjoys most in his role.
It’s always interesting for any employer to find out what attracts people to the business – in Simon’s case it was the opportunity to work within a small team and on such bespoke instrumentation that can be used for so many applications all over the world.
While his role is not without the challenges you would expect to see in any growing business – managing customer expectations within a small team when our very specialist market is experiencing recruitment pressures, seasonal demand (around the academic holiday periods) – Simon enjoys the strength of customer relationships Sercon has built:
“It’s great to have strong relationships built on trust with your customers, as a business and as an individual. Everyone at Sercon works hard to build and maintain this and support them as best we can at all times. That sense of being trusted, picking up the phone to hear customers tell you they are happy to speak to you again, always feels good.”
When asked about what the scientific community needs most, Simon talks about the “Sercon approach”, that close working relationship.
“We collaborate closely with our customers and support them in getting the best out of their instruments for their application. We don’t just sell an instrument and move on to the next, and the longevity of customer relationships backs this up.”
Simon’s role in Sercon’s ISO9001:2015 and other accreditations gives him a strong understanding of each department’s needs, as well as his own Installation and Service team; he sits very much at the core of the operation, and he is very proud of what he does:
“I love helping people resolve problems, whether it’s an instrument issues for a customer or helping in the workplace as a manager, I would say this is one of my strongest traits.”
Outside work, Simon lives with his wife Becki and two sons Oliver and Joshua the youngest. He coaches the Under 6’s at Nantwich Town Football club (including Oliver).
“It’s great to help the kids start their football journey and most importantly to get them enjoying it and playing with smiles on their faces.”